The SAMANAGA Diaries
The SAMANAGA Diaries
Blog Article
An organization centered on the provision of remedies that not just disrupt current marketplace versions, but that also offer new systems to new problems in the location.
A different more granular place exactly where Samanage stands out from the gang is in its Dashboard and also the assortment of reports that it generates. Upon login, the Dashboard is wherever customers are mechanically placed and when its intended to present consumers with speedy insight into what's going on over the Corporation, I discovered it a tad perplexing to implement out-of-the-box. You can find a staggering number of metrics, graphs, and crucial overall performance indicators (KPIs) With this see, probably way over any single part needs.
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A fast deal with for This is often to offload the mundane tiny jobs from IT guidance and make a self-service portal. Most helpdesk answers supply this feature, Samanage included. But not all are ITIL-Qualified, so they absence comprehensive services catalog abilities that Samanage features.
This award is presented by our team of industry experts to items that we expect demonstrate Particularly top quality when it comes to enjoyable The present needs on the B2B and SaaS marketplaces and aid companies with stable and productive answers. As a fully ITIL-compliant assistance desk and asset administration computer software, Samanage gives a complete selection of IT built-in remedies, each for giant enterprises and tiny, medium corporations.
Be warned though, the dashboard is preset to point out all values; consequently, you’ll spend a while customizing the characteristics that you would like.
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There’s absolutely nothing special concerning the Know-how Foundation–research, tags, edit, documentation are all typical attributes–except to say that it’s backed by a dependable ITIL-compliant backend.
You’ll be able to examine more details on the very best functions here of Samanage later on In this particular overview. There's also a piece dedicated to our interview with the corporation’s CEO who answered a number of of our queries connected to the app’s usability and long run strategies for its development.
The Dashboard provides quick insights on all IT-related incidents throughout your business. Values are offered in graphs, metrics, and crucial efficiency indicators (KPI) to aid professionals and executives get the big photo with no scouring by means of data piles.
Tagging can make it simpler to define the merchandise’s status and assign it to buyers and observe its performance. Equally, the provider desk has sturdy software program repository. You can certainly retrieve computer software particulars, and, more critically, detect protection bugs or unauthorized installation.
One of Samanage’s value propositions is the fact that it lends organizations bigger visibility on challenges and incidents; properly, we predict the vendor should increase the visibility pitch to its asset administration.
The agent can see all ongoing, pending, and resolved incidents in the most crucial look at. It could be totally configured to instantly show knowledge that matters: owing dates, sender, receiver… so there’s no need to click on Each individual incident when prioritizing.
Nevertheless, he also provides in-depth reviews on a variety of program alternatives that can help firms uncover ideal options for them. Through his do the job, he aims that will help corporations produce a more tech-ahead approach to their operations and triumph over their SaaS-linked issues.